"The new pronouncements
strengthens and clarifies previously followed processes and practices even
further, particularly in the areas of governance, risk, security and
compliance," said Keshav R Murugesh, Group CEO of business process
outsourcing provider WNS.
While
companies have engaged with regulators for a long time, "this new level of
formality means more attention from seniormost stakeholders on the clients'
side", he said. About 40-41% of Indian outsourcing industry's business
comes from banks and financial clients, Som Mittal, the outgoing president of
the industry lobbyNasscom, told
ET.